Refund and Returns Policy

Last updated: 01 October 2022

We hope that you are satisfied with your purchases from Bathroom Excellence but If you would wish to return your items for any reason you can return the items for a refund.

You have a 14-day cooling-off period to return your item(s) purchased online. If 14 days have passed since your purchase, then the return will be subject to a 20% re-stocking charge, up to a period of 28 days, from the point of delivery.

This refund policy applies only on items purchased online from our website at bathroomexcellence.ie.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Do not remove the wooden frame or outer packaging. Item must be returned in full packaging as it was received.

Please do not send your purchase back to the manufacturer.

Partial Refunds

There are certain situations where only partial refunds are granted:

• Any item not in its original condition is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 14 days after delivery.

Proof of purchase

To complete your return/refund, we require a receipt or proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.

Refunds

The following criteria must be met to qualify for a refund:

• Product is defective
• Product is not as described
• Product must be unused
• Product must not be damaged

To ensure the above criteria have been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

Restocking fee

A restocking fee of 20% of the original purchase price is applied to products purchased online directly from our website at bathroomexcellence.ie and that are returned after the period of the 14-day return policy. A restocking fee is a fee charged when an item is returned to the seller and is based on the condition of the item.

Note: Restocking fees are not applied when a product is returned due to a defect.

Sale and clearance items

Only regular-priced items may be returned/refunded. Sale or clearance items cannot be returned or refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.

Shipping Returns

To return your product, you should mail your product.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.

We don’t guarantee that we will receive your returned item.

Need help?

Contact us for questions related to refunds and returns.